This shift from pilots to measurable ROI is where AI adoption gets much more interesting. ‘How many people are using AI?’ is an easy metric. I’d rather know what happened to cycle time, errors, cost, customer experience or capacity afterwards. If none of those moved, adoption itself probably isn’t the outcome.
This shift from pilots to measurable ROI is where AI adoption gets much more interesting. ‘How many people are using AI?’ is an easy metric. I’d rather know what happened to cycle time, errors, cost, customer experience or capacity afterwards. If none of those moved, adoption itself probably isn’t the outcome.